Privacy Policy
Last Updated: March 15, 2025
At syrelaxundoro, we believe transparency builds trust. This policy explains how we collect, use, and protect your personal information when you use our financial awareness services.
Information We Collect
We collect information you provide directly to us when using our financial education platform. This helps us deliver personalized content and improve our services.
Personal Details
Name, email address, phone number, and postal address when you register for our services or contact us.
Financial Information
Basic financial goals and preferences you share to help us customize educational content for your situation.
Usage Data
Information about how you interact with our website, including pages visited and time spent on different sections.
Technical Information
IP address, browser type, device information, and other technical details needed to provide our services effectively.
How We Use Your Information
Your information helps us provide better financial education services. We focus on making our content more relevant and useful for your financial journey.
- Provide personalized financial education content based on your interests and goals
- Send you newsletters, updates, and educational materials you've requested
- Respond to your questions and provide customer support
- Improve our website functionality and user experience
- Analyze usage patterns to develop better educational resources
- Comply with legal obligations and protect against fraud
Important Note
We never sell your personal information to third parties. Any data sharing is done only with your explicit consent or as required by Australian law.
Information Sharing and Disclosure
We limit information sharing to situations where it directly benefits your experience or is legally required. Transparency is key to maintaining your trust.
We may share your information with:
- Service providers who help us operate our website and deliver educational content
- Analytics providers to help us understand how our services are used and improve them
- Legal authorities when required by Australian law or to protect our legitimate interests
- Business partners only with your explicit consent for specific collaborative programs
All third-party service providers must agree to protect your information according to Australian privacy standards and use it only for the specific purposes we've outlined.
Your Privacy Rights
Under Australian Privacy Principles, you have several rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.
Access Your Data
Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.
Correct Information
Update or correct any personal information that is inaccurate, incomplete, or out of date.
Delete Your Data
Request deletion of your personal information, subject to any legal requirements for us to retain certain records.
Restrict Processing
Limit how we use your information while maintaining your account and access to our educational services.
Data Portability
Receive your personal information in a structured, commonly used format that you can transfer to another service.
Withdraw Consent
Opt out of marketing communications or withdraw consent for specific data processing activities at any time.
To exercise any of these rights, contact our privacy team at help@syrelaxundoro.com. We'll respond to your request within 30 days and guide you through the process.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for all data transmission between your browser and our servers
- Regular security audits and vulnerability assessments of our systems
- Access controls limiting staff access to personal information on a need-to-know basis
- Secure data storage with regular backups and disaster recovery procedures
- Staff training on privacy obligations and data handling best practices
- Incident response procedures for any potential data breaches
While we implement strong security measures, no system is completely secure. We recommend you also protect your account by using a strong password and keeping your login credentials confidential.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Our retention practices are designed to balance service quality with privacy protection.
Retention Periods
- Account information: Retained while your account is active plus 2 years
- Communication records: 7 years from last contact for business records
- Website usage data: 26 months for analytics purposes
- Marketing preferences: Until you unsubscribe or request deletion
When we no longer need your information, we securely delete or anonymize it. Some information may be retained longer if required by Australian law or for legitimate business purposes like fraud prevention.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website and provide personalized content. You can control how cookies are used through your browser settings.
Essential Cookies
Required for basic website functionality, security, and to remember your preferences during your visit.
Analytics Cookies
Help us understand how visitors use our site so we can improve the user experience and content quality.
Marketing Cookies
Used to deliver relevant content and track the effectiveness of our educational campaigns.
You can adjust your cookie preferences at any time through your browser settings. However, disabling certain cookies may limit some functionality of our website.
International Data Transfers
Some of our service providers are located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We only transfer data to countries with adequate privacy protection or under specific safeguards such as:
- Contractual agreements requiring equivalent privacy protection
- Certification schemes that ensure data protection standards
- Your explicit consent for specific transfers
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or a prominent notice on our website.
Minor updates that don't materially affect your rights may be made without notice. We encourage you to review this policy regularly to stay informed about how we protect your information.
The current version is always available on our website with the last updated date clearly displayed.
Privacy Contact Information
Have questions about our privacy practices or want to exercise your rights? We're here to help and respond promptly to all privacy-related inquiries.